Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and if needed fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. If needed monitor other public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
Other job functions include entering warrants into either region or TCIC/NCIC depending on type of warrants. Input Extra patrol requests by residents of the city into the computer-aided dispatch system (CAD), and other information requested by officers. Must deal with inmates and answer questions they may have in regards to why they are incarcerated, also answering phones calls from those calling regarding the inmates. Answer all phone lines that ring into the dispatch center and transfer them if need be to the appropriate administration lines requested by the caller. Answer questions from those who may come into the lobby of the Police Department either to report a crime or about an inmate. Handles money transactions that include reports, fines or bonds for jailed inmates, after hour water payments, and animal city registrations.
Do arrest sheets and arraignments and any other paperwork required by the magistrate; also send teletypes to other agencies in regards confirming warrants, or inmates that are in custody. Make sure there are plenty of copies of required paperwork such as pay plans, time serve/plea agreements, tow sheets, etc.
Skills and Abilities:
Computer skills with ability to type at least 35 wpm
Ability to do multiple tasks at one time
Ability to deal with distressed people
Dispatch equipment/radio equipment
Must be 18 years of age or older
High School Diploma or equivalent
Preferred experience in working with computerized police system and radios, but not necessary
Must be able to get TCIC/NCIC and TCLEOSE certified within the first year after being hired
Starting Pay $31,000 per year
Applications can be mailed to
River Oaks Police Department
c/o Candi Mouton
4900 River Oaks Blvd
River Oaks, TX 76114